Privacy Policy

Effective Date: May 29, 2026
Last Updated: May 29, 2026

Introduction

Legacy Hospice (“we,” “our,” “us,” or “Legacy”) is committed to protecting the privacy of individuals who visit our website, legacyhospice.net (“Site”) and interact with our online, digital services (“Services”). This privacy policy explains how we collect, use, and safeguard personal information submitted through our Site.

This policy applies to information collected through our Site only. It does not apply to information collected through other means, such as in-person interactions, phone calls, or the delivery of hospice care services. For questions about how your health information is handled as part of our clinical care, please contact our office directly.

Please read this policy carefully. By accessing and/or using the Services, you accept and agree that we may process your Information (defined below) as described in this policy. If you do not agree to such processing, do not access or use the Services.

YOU MUST BE AT LEAST EIGHTEEN (18) YEARS OLD TO ACCESS AND USE OUR SERVICES. If you are under eighteen (18) years old, you are not permitted to use any part of the Services for any reason. If you have any questions about this policy, please contact us at contact@legacyhospice.net or at the contact information below 844-222-2296

Information We Collect

When you interact with our website, we may collect the following types of information:

Information you provide directly

“Personal Information” means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

When you fill out a contact form or inquiry form on our website, we collect the Personal Information you enter, which may include your first name, last name, phone number, email address, and the reason for your inquiry (such as learning about hospice care for a loved one, making a healthcare provider referral, volunteering, or asking a general question).

Information collected automatically

“Non-Personal Information” means information that does not identify you but provides insights regarding your use of the Services.

When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include your IP address, browser type, device information, pages visited, and the date and time of your visit. We use CookieYes to manage cookie consent on our website. You can manage your cookie preferences at any time by visiting our Cookie Settings page.

Personal Information and Non-Personal Information are collectively referenced as “Information.” Information we collect about you may be aggregated with other users’ Information. It may also be combined with associated Personal Information that you provide to us or that we receive from third parties. If we combine or associate information from other sources with Personal Information that we collect through the Services, we will treat the combined Information as Personal Information in accordance with this Policy.

Location information

Our website includes a location finder tool that allows you to search by ZIP code to find a Legacy Hospice branch near you. The ZIP code you enter is used solely to display relevant location results and is not stored or linked to your personal information.

Social Media

If you choose to access, visit, and/or use any third-party social networking service(s) (such as Google, Facebook, Instagram, and LinkedIn) that may be integrated with our Services, we may receive Information about you and your computer, mobile, or other device that you have made available to those social networking services, including information about your contacts through those services.  For example, some social networking services allow you to push content from our Services to your contacts or to pull Information about your contacts so you can connect with them on or through our Services.  Some social networking services also will facilitate registration or enhance or personalize your experience on our Services.  Your decision to use a social networking service in connection with our Services is voluntary.  However, you should make sure you are comfortable with the information your third-party social networking services may make available by reviewing privacy policies of those providers and/or modifying your privacy settings directly with those networking sites/services.

How We Use Your Information

We use Non-Personal Information collected by cookies, web beacons, and other Internet tracking technology to store your preferences, improve website navigation, make personalized features and other services available to you, to generate statistical information, monitor and analyze user traffic and usage patterns, monitor and prevent fraud, investigate complaints and potential violations of our policies, to improve the products, services, materials, and other content that we describe or make available through the Services, and otherwise help administer and improve the Services.

We also use the Information we collect for the following purposes:

• To respond to your inquiries and follow up on your requests
• To connect you with the appropriate Legacy Hospice team or branch location
• To facilitate healthcare provider referrals
• To provide information about our hospice care services
• To improve our website and the experience for visitors
• To monitor website performance and usage trends
• To communicate information and promotional materials to you, where you have not expressed a preference otherwise, and to send you information and updates about the Services
• To notify you of any changes to relevant agreements, policies, or other terms, and to enforce such terms
• To work with our service providers, who perform certain business functions or services on our behalf
• To prevent or investigate fraud, or for risk management purposes, and to help maintain the safety, security, and integrity of our Services, databases and other technology assets, and business
• To comply with legal obligations, court orders, or in order to exercise any legal claim or to defend against any legal claim
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Information held by us about our consumers is among the assets transferred

We do not use Information collected through our Site to make decisions about your medical care or eligibility for hospice services. Any clinical assessments or care decisions are made through our formal intake and clinical evaluation processes.

Email and Phone Communications

If you submit a contact form on our website, a member of our team may follow up with you by phone or email based on the Information you provide. These communications are related to the inquiry you submitted and are intended to help connect you with the care or information you need.

We do not add website form submissions to marketing email lists. If you receive any communication from us that you did not expect, you are welcome to contact us by phone (844-222-2296) or email (contact@legacyhospice.net), and we will address it promptly.

Cookies and Website Analytics

As described above, our Site uses cookies to help the site function properly and to understand how visitors interact with our pages. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Necessary cookies that are required for the website to function, such as remembering your cookie consent preferences
• Analytics or performance cookies that help us understand how visitors use our website so we can improve it

We use CookieYes to manage cookie consent on our Site. When you first visit our Site, you will see a consent banner that allows you to accept, reject, or customize which cookies are used. You can update your preferences at any time on our Cookie Settings page.

For a full list of cookies used on this website, please visit the Cookie Settings page.

How We Share Information

We may share your Personal Information to the following parties:

• Corporate affiliates, including corporate parents, subsidiaries, other affiliated entities, and associated entities for the purposes described in this Policy which are required to treat the information in accordance with this policy;
• Advertising and marketing partners and service providers, who create or distribute advertising materials and campaigns and with whom we may share your Personal Information for purposes of serving interest-based or targeted advertisements;
• Service providers that help us administer and provide the Services (for example, a web hosting company whose services we use to host our platform). We provide these third-party services providers with access to your Personal Information for the purpose of performing services on our behalf. Our Site uses a number of third-party tools and services to support its functionality. These include:
  • Gravity Forms - used to process contact and inquiry form submissions
  • CookieYes - used to manage cookie consent and display the cookie consent banner
  • Yoast SEO - used to manage search engine visibility for our website pages
  • Store Locator - used to power our ZIP code-based location finder
• Our website also includes links to our social media profiles on Facebook, Instagram, LinkedIn, and YouTube. If you visit those platforms, their own privacy policies apply.
• Our Careers page links to an external job application platform (HRM Direct). If you apply for a position through that platform, their privacy policy governs the information you submit there.
• Other authorized third parties, who are parties directly authorized by you to receive the applicable Information, such as when you authorize a third-party application provider to access your account. The use of your Information by an authorized third party is subject to the third party’s privacy policy;
• Third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), in which case we will require the recipient to use such information in accordance with this policy;
• To others as we believe necessary: (i) under applicable law; (ii) to enforce applicable terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; (iv) to detect, prevent, or otherwise address fraud, security or technical issues; (v) to respond to claims that contact information (e.g. name, e-mail address, etc.) of a third-party has been posted or transmitted without their consent or as a form of harassment and (vi) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence; and
• Pursuant to your express consent.

Be advised that third-party services may collect or process limited data in connection with their functionality. We encourage you to review their respective privacy policies for more information on how they handle data.

Data Protection and Security

We take reasonable steps online and offline to safeguard the Information that you provide to us. Nevertheless, it is common knowledge that transmission of information via the Internet is not wholly secure, and we cannot guarantee or warrant the security of your Information, or any other information, transmitted to or through our Services or otherwise provided to us. Legacy is not responsible for the theft, destruction, or inadvertent disclosure of such information. Any transmission of information is at your own risk.

Additional Information for Certain U.S. Residents and Their Consumer Data Privacy Rights

Depending on where you live, you may have certain rights related to your Personal Information.  These rights may include the below.  Please be aware that these rights are not absolute and may apply only in certain circumstances.  In certain cases, we may decline your request as permitted by law.

• Right to Request Access / to Know. You may have a right to request that we confirm whether we process your Personal Information, and to provide information about our collection, use, and sharing of your Personal Information. You may also have the right to access to Personal Information that we hold about you and, if we shared your Personal Information for purposes of targeted advertising, lists disclosing categories of Personal Information that each recipient received for such purposes and categories of Personal Information that each recipient received for other business purposes. These rights may be subject to certain privacy and other limitations.
• Right to Request Correction. You may have a right to request that we correct inaccurate Personal Information that we maintain about you.
• Right to Request Deletion. You may have a right to request that we delete Personal Information we maintain about you, subject to certain exceptions under applicable law. Deletion of your Personal Information may not affect cached or archived pages. Please be aware that deletion of your Personal Information may impact our ability to provide Services to you. 
• Right of Portability. You may have a right to receive a copy of the Personal Information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt Out of Sale and Sharing of Information. You may have a right to opt out of the sale  or sharing of your Personal Information to third parties. For purposes of clarity, selling and sharing does not include providing your Personal Information to our service providers solely for the purpose of erforming services for us. 
• Right to Opt Out of use of Personal Information for Targeted Advertising. You may have a right to opt out of the processing of your Personal Information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. Note that you may still see ads, but they may be less relevant to you, or based only on information that we have collected about you. 
• Right to Opt Out of Profiling. You may have a right to opt out of the use of your Personal Information for purposes of profiling, which is the automated processing of your Personal Information for the purposes of analyzing, predicting, or making decisions about you. 
• Right to Limit Use and Disclosure of Sensitive Personal Information. We will not process or use your Sensitive Personal Information without your consent, and you may have the right to request that we limit our use and disclosure of your Sensitive Personal Information to that which is necessary to provide our goods and perform our services. “Sensitive Personal Information” may include government identifiers, precise geolocation, genetic or biometric information, and information concerning protected and sensitive classifications like sexual orientation, racial or ethnic origin, religious or philosophical belief, union membership, and citizenship and immigration status.  
• Right Not to Be Discriminated Against. You may have the right not to be discriminated against for exercising any of your rights under applicable law.  Please note, however, that we may be permitted to offer certain benefits in connection with your voluntary participation in certain incentives and loyalty, rewards, or similar programs.
• Withdrawal of Consent: Where we rely on consent to process your Personal Information, you may have the right to withdraw this consent. Please be aware that withdrawals of consent are not retroactive and do not impact our processing of your Personal Information prior to the withdrawal. Withdrawing consent also does not impact our processing of Personal Information conducted on other lawful grounds other than your consent. 
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial or by submitting an appeal request through one of the request mechanisms described below. Within the timeframe required by applicable law, we will respond to your request and inform you of any action taken or not taken in response to your appeal, including a written explanation of the reasons for the decisions.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you.  If you opt out, we may still send you non-promotional emails, such as those about your account, memberships, or other purchases that you have made.

You may exercise these rights where indicated on our Services or by contacting us using the contact details provided below, emailing us (contact@legacyhospice.net) or by calling 844-222-2296.

Note that Legacy may choose not to honor requests where we are not legally obligated to do so, and we may choose to honor requests even where we are not legally obligated to do so, in each case in our sole and absolute discretion.  By honoring such requests, however, we do not assume, and hereby expressly disclaim, any obligation to honor such requests in the future.   

Legacy may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request.  In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights.  Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.  We will respond to your request in a timely manner as required under applicable law.

Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. ).  In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we will never knowingly request or solicit Personal Information from anyone under the age of thirteen (13) without verifiable parental consent.  In the event that we receive actual knowledge that we have collected such Personal Information without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is practical.  Legacy reserves the right to request proof of age at any stage so that we can verify that minors are not using the Service(s).

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

Legacy Hospice
29470 State Hwy 181, Daphne, AL 36526
Phone: 844-222-2296
Email: contact@legacyhospice.net